Fleet utilization
Prairie Fleet Services
Scored from your answers. Not a comparison with other companies.
Your answers show basic gaps in how this number is defined, owned or built.
An AI tool pointed at fleet utilization today would have to guess what utilization means, because there is no written definition for it to follow. It would pick one version, possibly different from yours and from your dispatchers', and present it as fact. If that number reached an invoice, you would get the same disputes you get now, only faster.
Your invoice disputes and your manual rebuilds have the same cause.
You rebuild the number by hand each time, nobody officially owns it, and problems surface when a customer disputes an invoice. Those are connected: each rebuild is a fresh set of choices about what counts, so two people building it a month apart can both be right and still disagree. A one-to-three-day turnaround means speed is not the issue. Consistency is.
Ask two people who build or use the number to write down, separately, whether standby time and shop time count as utilized. Compare their answers.
Take one recent invoice a customer disputed and rebuild that period's utilization the way each person described it. See which version the customer's complaint matches.
Write the version you want as a few plain rules on one page, and use it for the next rebuild.
Does a truck on standby count as utilized? A unit in the shop?
Which of our systems is the source for hours, and which for billing?
If the person who usually builds this number is away, who builds it, and would they get the same answer?
This page looks at one number and six questions about how it gets made. A Structured Review looks across all five readiness areas (strategy, data, systems, governance and change) with your leadership team in half a day.
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