Terms of Service

Last updated: January, 2026

Welcome to [Cadeon Inc.] (“Cadeon”, “we”, “us”, or “our”).
These Terms of Service (“Terms”) govern your access to and use of:

  • Our website at cadeon.com and any subdomains (the “Site”); and
  • Our consulting, implementation, training, managed services, and related data and analytics services (the “Services”).

By accessing or using the Site or Services, you agree to be bound by these Terms.
If you do not agree, do not access or use the Site or Services.

1. Who These Terms Apply To

These Terms apply to:

  • Visitors to our Site
  • Prospective and current clients who engage Cadeon under proposals, orders, or statements of work (“SOWs”)
  • Individuals who use portals, platforms, or tools we provide as part of the Services

If you are using the Services on behalf of a company or other entity, you represent that you are authorized to accept these Terms on its behalf. In that case, “you” and “your” refer to that entity.

2. Relationship to Proposals, SOWs, and Other Agreements

For paid projects and engagements, Cadeon usually works under a proposal, order form, or statement of work that sets out:

  • Project scope
  • Deliverables
  • Timelines
  • Fees and payment terms
  • Any special terms agreed in writing

If there is a conflict between these Terms and a signed proposal/SOW, the proposal/SOW will govern for that engagement, and these Terms apply in addition to it.

3. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice (for example, by email or a notice on the Site).

By continuing to use the Site or Services after updated Terms are posted, you accept the revised Terms.

4. Eligibility

To use the Site or Services, you must:

  • Be at least the age of majority in your jurisdiction; and
  • Have the authority to enter into these Terms on your own behalf or on behalf of your organization.

If you do not meet these requirements, you must not use the Site or Services.

5. Use of the Site

You may view and use the Site only for legitimate business purposes and in compliance with these Terms and applicable law.

You agree not to:

  1. Use the Site for any unlawful, harmful, or fraudulent purpose.
  2. Attempt to gain unauthorized access to any systems, data, or networks related to the Site.
  3. Probe, scan, or test the vulnerability of the Site or related systems.
  4. Use any automated system (robots, spiders, scrapers) to access the Site in a way that burdens our infrastructure.
  5. Copy, modify, distribute, or create derivative works based on any part of the Site, except where clearly permitted (for example, downloading PDFs we provide for that purpose).
  6. Remove, obscure, or alter any copyright, trademark, or proprietary notices on the Site.

We may suspend or restrict access if we believe your use breaks these Terms or creates risk to Cadeon, our clients, or third parties.

6. Accounts, Portals, and Access Credentials

For some Services, you may receive access to an online portal or platform operated by Cadeon or by a third-party partner.

You agree to:

  • Keep your login credentials confidential;
  • Not share your account with others unless explicitly allowed;
  • Notify us promptly if you suspect unauthorized use of your account.

You are responsible for all activity under your account unless you have notified us in writing about unauthorized access and we have had reasonable time to act on it.

7. Description of Services

Cadeon provides data and analytics–related Services, which may include:

  • Data strategy, consulting, and architecture
  • Data integration, pipelines, and platform implementation
  • Business intelligence, dashboards, and reporting
  • Advanced analytics and AI use cases
  • Spotfire®–related consulting, configuration, dashboards, upgrades, licensing support, and training
  • Managed data and analytics services
  • Training, workshops, and enablement programs

The specific Services, deliverables, and timelines for a project will be defined in the applicable proposal, order form, or SOW.

We may update descriptions of our Services on the Site at any time. Such updates do not change what has been specifically agreed in a signed SOW unless both parties agree in writing.

8. Third-Party Software, Platforms, and Licenses

Our Services may involve or depend on third-party tools and platforms, such as:

  • TIBCO Spotfire®
  • Cloud or data platform providers
  • Other analytics, integration, or reporting tools

You understand and agree that:

  1. These third-party tools are generally subject to their own license terms and conditions.
  2. You are responsible for obtaining and maintaining any required licenses or subscriptions unless a proposal/SOW states that Cadeon will obtain them on your behalf.
  3. Cadeon is not responsible for the availability, performance, or behavior of third-party tools or services.

We may provide recommendations about third-party tools, but such recommendations are not a guarantee of suitability or performance.

9. Fees, Invoicing, and Payment

Fees for Services are specified in the relevant proposal, order form, or SOW.

Unless otherwise stated:

  • Fees are quoted before taxes; applicable taxes will be added to invoices.
  • Invoices are payable within [Selected] days of the invoice date (for example, 15 or 30 days).
  • Late payments may be subject to interest or service charges as outlined in the applicable agreement or as allowed by law.

We may suspend work or access to Services if invoices remain unpaid after the due date.

10. Intellectual Property Rights

10.1 Cadeon IP

Cadeon (and its licensors) retain all rights, title, and interest in:

  • The Site, including all content, design, and layout
  • Pre-existing tools, templates, methods, models, and code
  • Know-how, methodologies, and processes developed before or outside your engagement
  • Any general concepts or skills gained while performing Services

Except as expressly granted in a written agreement, no license or assignment of Cadeon’s intellectual property is given to you.

10.2 Client Deliverables

If your agreement with us states that certain deliverables are owned by you (e.g., dashboards, configurations, documentation prepared for you), those terms apply.

Where ownership is assigned to you, Cadeon may still retain:

  • A non-exclusive right to reuse generic components, know-how, and ideas that are not specific to your confidential information.

10.3 Trademarks

All trademarks, service marks, and logos on the Site are the property of their respective owners.
Use of Spotfire® and other product names on the Site is for identification only and does not imply endorsement by or partnership with the trademark owner beyond any formal partner programs Cadeon participates in.

11. Client Data and Content

“Client Data” means any data, content, or information you provide or make accessible to us in connection with the Services, including:

  • Source system data
  • Configuration materials
  • Documentation and internal specifications
  • Any other information needed for the project

You represent that:

  • You have the rights and permissions needed to share Client Data with us; and
  • Our use of Client Data in line with the Services will not violate any law or third-party rights.

You grant Cadeon a non-exclusive, worldwide, royalty-free license to use, process, host, copy, and modify Client Data solely as needed to:

  • Deliver the Services
  • Maintain, test, and improve the specific solution we are building for you
  • Comply with legal obligations

We do not claim ownership of Client Data.

12. Confidentiality

Each party (“Receiving Party”) may have access to confidential information of the other party (“Disclosing Party”) during the course of the relationship.

“Confidential Information” includes:

  • Non-public business, technical, or financial information
  • Client Data
  • Proposals, pricing, and SOW details
  • Any information labeled or reasonably understood to be confidential

The Receiving Party agrees to:

  • Use the Confidential Information only as needed to perform the Services or fulfill obligations under these Terms or an SOW;
  • Limit access to Confidential Information to employees, contractors, and advisors who need it and are bound by similar confidentiality obligations;
  • Take reasonable steps to protect Confidential Information from unauthorized use or disclosure.

Confidentiality obligations do not apply to information that:

  • Is or becomes public through no fault of the Receiving Party;
  • Was already known to the Receiving Party without restriction;
  • Is received from a third party who has the right to disclose it;
  • Is independently developed by the Receiving Party without reference to the Confidential Information; or
  • Must be disclosed by law or court order (in which case the Receiving Party will, if allowed, give notice to the Disclosing Party).

13. Privacy

Your use of the Site and our handling of personal information are also governed by our Privacy Policy, which explains what personal data we collect, how we use it, and your rights.

By using the Site or Services, you consent to Cadeon’s processing of personal data in accordance with the Privacy Policy.

14. Security

We aim to use reasonable safeguards to protect systems and data used in the delivery of Services.

However, no system is perfectly secure. You acknowledge that:

  • Transmission of data over the internet carries inherent risks;
  • We cannot guarantee against all security incidents; and
  • You are responsible for your own internal security measures, user access controls, and handling of credentials.

For security incidents affecting your data that we become aware of, we will make reasonable efforts to notify you and cooperate as appropriate.

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15. No Professional Advice

Unless explicitly agreed in writing:

  • The Services and any materials provided are not legal, accounting, tax, or financial advice.
  • You remain responsible for consulting your own professional advisors where needed.
  • Any examples, estimates, or projections we provide are for guidance and planning only and are not guarantees of future performance.

16. Warranties and Disclaimers

To the fullest extent allowed by law:

  1. The Site and Services are provided on an “as is” and “as available” basis.
  2. We do not make guarantees that:
    • The Site will always be available or error-free;
    • The Services will meet every specific requirement or outcome you may have;
    • Third-party tools or services will be free from issues or interruptions.
  3. We disclaim all implied warranties and conditions, including:
    • Merchantability
    • Fitness for a particular purpose
    • Non-infringement
    • Any warranty arising from course of dealing or usage of trade

Any timeframes, estimates, performance improvements, or ROI figures are illustrative, based on assumptions and previous experience, and are not hard guarantees.

17. Limitation of Liability

To the maximum extent permitted by law:

  1. Indirect damages excluded.
    Neither party will be liable for any indirect, incidental, special, consequential, or punitive damages; or for any lost profits, lost revenue, loss of data, or business interruption, even if advised of the possibility of such damages.
  2. Overall cap.
    Cadeon’s total liability arising out of or related to the Site, the Services, these Terms, and any SOW (whether in contract, tort, or otherwise) is limited to the total amount paid by you to Cadeon for the Services giving rise to the claim during the [12] months before the event giving rise to the claim.

These limitations do not apply where prohibited by law.

Some jurisdictions do not allow the exclusion of certain damages; in such cases, the limitations will apply to the fullest extent permitted.

18. Indemnification

You agree to indemnify and hold harmless Cadeon, its directors, officers, employees, and contractors from and against any third-party claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your breach of these Terms or an SOW;
  • Your misuse of the Site or Services;
  • Any claim that our use of Client Data (as permitted by these Terms and an SOW) infringes or violates a third party’s rights.

19. Term and Termination

These Terms remain in effect while you use the Site or Services.

For Services delivered under a proposal or SOW:

  • The term of the engagement is defined in the applicable document.
  • Either party may terminate as allowed by that agreement (for example, for material breach not cured within a specified period).

We may suspend or terminate access to the Site or specific Services if:

  • You fail to pay amounts due;
  • You materially breach these Terms; or
  • Your use of the Site/Services creates risk or potential liability for Cadeon or others.

Sections that by their nature should survive termination (such as intellectual property, confidentiality, limitations of liability, and indemnification) will continue to apply.

20. Governing Law and Dispute Resolution

These Terms and any disputes arising out of or relating to them, the Site, or the Services will be governed by and construed in accordance with the laws of Jurisdiction – e.g., Province of Alberta, Canada, without regard to conflict of law principles.

Any dispute that cannot be resolved informally will be submitted to the courts of Calgary, Alberta, which will have exclusive jurisdiction, and both parties consent to that venue.

Nothing in this section limits either party’s right to seek injunctive or equitable relief in any competent court.

21. International Use

If you access the Site or Services from outside Canada, you are responsible for complying with local laws and regulations.

We do not represent that the Site or Services are appropriate or available for use in every jurisdiction.

22. Entire Agreement

These Terms, together with any proposal, order form, SOW, and our Privacy Policy, form the entire agreement between you and Cadeon regarding the Site and Services and supersede any prior understandings or agreements (whether written or oral) on the same subject.

23. Assignment

You may not assign or transfer your rights or obligations under these Terms or any SOW without Cadeon’s prior written consent.

Cadeon may assign these Terms or any SOW as part of a merger, acquisition, corporate reorganization, or sale of assets, or to an affiliate, provided that the assignee assumes Cadeon’s obligations.

24. No Waiver

Failure by either party to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

25. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

26. Contact Us

If you have any questions about these Terms or the Services, you can contact us at:
Cadeon Inc.
520 800-5 Ave SW, Calgary,AB, T2P 3T6, Canada
‍Phone: +1 866-834-2494